Shipping policy
Shipping Policy
At KiMa Zen , we carefully prepare each order with attention and care.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Shipping Origin
All orders are shipped from Sydney, Australia.
Estimated Delivery Times
Australia:
2–8 business days
International:
7–21 business days depending on destination and customs processing.
Shipping Fees
Shipping costs are calculated at checkout based on destination and order size.
Tracking
Where available, tracking details will be provided once your order has been dispatched.
Delays
During peak seasons, public holidays, or carrier disruptions, shipping may take longer than estimated.
Incorrect Address
Please ensure your shipping address is entered correctly. KiMa is not responsible for delays or losses caused by incorrect customer details.
Lost Parcels
If a parcel is confirmed lost in transit, please contact us and we will assist in resolving the issue with the carrier.
Customs & Duties
International customers are responsible for any customs duties or import taxes charged by their country.
Order Changes
Once an order is placed, please contact us immediately for changes. We cannot guarantee modifications after processing begins.
Questions
For shipping enquiries, please contact: